📦 Shipping & Delivery
Custom-made with care – worldwide shipping included
Custom order production time
After placing an order (excluding the day of ordering), the custom order production time is approximately 3 – 5 weeks to ship excludes holidays.
We craft each piece just for you — thank you for your patience.
Business days (after dispatch)
Hong Kong
- 1 – 3 Business Days
Mainland China
- 2 – 7 Business Days
Macau
- 1 – 3 Business Days
Singapore
- 3 – 7 Business Days
Taiwan
- 2 – 5 Business Days
Japan
- 2 – 5 Business Days
South Korea
- 2 – 5 Business Days
United Kingdom
- 3 – 6 Business Days
United States
- 3 – 6 Business Days
Canada
- 3 – 7 Business Days
New Zealand
- 3 – 7 Business Days
Australia
- 3 – 7 Business Days
Thailand
- 3 – 7 Business Days
Other Countries
- 3 – 8 Business Days
📅 Holiday & force majeure notice
Shipping may be delayed during festive holiday due to increased order volume or force majeure event such as natural disasters.
⏳ Delivery estimate disclaimer
Delivery times displayed on the website are an estimate and we do our best to achieve these. Actual times may vary by shipping method and local customs.
⚠️ Delivery responsibility
Our company arranges delivery to the address specified by the customer, but we are not responsible for any damage or loss incurred during delivery or due to any reason.
⚖️ Incorrect shipment policy
If a product is mistakenly sent to a customer who did not order it, our company reserves the right to pursue legal action against them.
Customs & import fees
Please be aware that you will need to cover the costs of duties and taxes, which depend on your order amount and the customs policy in your area.
If sales tax doesn’t apply in the destination country, no taxes apply to your purchase.
Tax refusal & reshipment
If you refuse to pay the tax, your parcel will be held in customs for 3 weeks or up to a month before returning to us. You will be charged an additional shipping fee if we resend the parcel.
In a worst-case scenario, your parcel will be confiscated by your local customs.
📮 Important note for international orders
By placing an order, you agree to our shipping policy, including production timelines, delivery estimates, and the buyer’s responsibility for any applicable duties/taxes. We recommend checking with your local customs office for further guidance.